Correlation of source code with system dump information

ABSTRACT

The present arrangements relate to analyzing a software error. At least one dump file created in response to a crash of software executing on a processing system can be accessed. Based on the dump file, a base version of at least one software module that was loaded when the crash occurred can be identified. Based on the dump file, maintenance that has been applied to the at least one software module also can be identified. A report recommending new corrective maintenance to be applied to the at least one software module can be generated.

BACKGROUND

Arrangements described herein relate to analysis of software errors.

Dump files are created when an application crashes and generates anexception code. A dump file saves program information for troubleshooting (e.g., debugging) at a later time. In particular, when a systemcreates a dump file, the system usually attempts to capture in the dumpfile information about the state of the system when the crash occurred.For example, a dump file may contain the program execution stack, whichmay indicate a line of code or an area of memory currently beingutilized by a crashed program when the crash occurred. Accordingly, adump file is very useful for troubleshooting the direct cause thattriggered the exception code.

BRIEF SUMMARY

One or more embodiments disclosed within this specification relate toanalyzing a software error.

An embodiment can include a method of analyzing a software error. Themethod can include accessing at least one dump file created in responseto a crash of software executing on a processing system. The method alsocan include identifying, based on the dump file, a base version of atleast one software module that was loaded when the crash occurred. Themethod further can include identifying, based on the dump file,maintenance that has been applied to the at least one software module.The method also can include generating, via a processor, a reportrecommending new corrective maintenance to be applied to the at leastone software module.

Another embodiment can include a system including a processor programmedto initiate executable operations. The executable operations can includeaccessing at least one dump file created in response to a crash ofsoftware executing on a processing system. The executable operationsalso can include identifying, based on the dump file, a base version ofat least one software module that was loaded when the crash occurred.The executable operations further can include identifying, based on thedump file, maintenance that has been applied to the at least onesoftware module. The executable operations also can include generating areport recommending new corrective maintenance to be applied to the atleast one software module.

Another embodiment can include a computer program product for analyzinga software error. The computer program product can include a computerreadable storage medium having program code stored thereon, the programcode executable by a processor to perform a method. The method caninclude accessing, via the processor, at least one dump file created inresponse to a crash of software executing on a processing system. Themethod also can include identifying via the processor, based on the dumpfile, a base version of at least one software module that was loadedwhen the crash occurred. The method further can include identifying viathe processor, based on the dump file, maintenance that has been appliedto the at least one software module. The method also can includegenerating, via the processor, a report recommending new correctivemaintenance to be applied to the at least one software module.

BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS

FIG. 1 is a block diagram illustrating a flow diagram for analyzing asoftware error in accordance with one embodiment disclosed within thisspecification.

FIG. 2 is a flow chart illustrating a method of analyzing a softwareerror in accordance with one embodiment disclosed within thisspecification.

FIG. 3 is a block diagram illustrating a system for analyzing a softwareerror in accordance with one embodiment disclosed within thisspecification.

DETAILED DESCRIPTION

As will be appreciated by one skilled in the art, aspects of the presentinvention may be embodied as a system, method or computer programproduct. Accordingly, aspects of the present invention may take the formof an entirely hardware embodiment, an entirely software embodiment(including firmware, resident software, micro-code, etc.) or anembodiment combining software and hardware aspects that may allgenerally be referred to herein as a “circuit,” “module” or “system.”Furthermore, aspects of the present invention may take the form of acomputer program product embodied in one or more computer-readablemedium(s) having computer-readable program code embodied, e.g., stored,thereon.

Any combination of one or more computer-readable medium(s) may beutilized. The computer-readable medium may be a computer-readable signalmedium or a computer-readable storage medium. The term computer-readablestorage medium means a non-transitory storage medium. Acomputer-readable storage medium may be, for example, but not limitedto, an electronic, magnetic, optical, electromagnetic, infrared, orsemiconductor system, apparatus, or device, or any suitable combinationof the foregoing. More specific examples (a non-exhaustive list) of thecomputer-readable storage medium would include the following: anelectrical connection having one or more wires, a portable computerdiskette, a hard disk drive (HDD), a solid state drive (SSD), a randomaccess memory (RAM), a read-only memory (ROM), an erasable programmableread-only memory (EPROM or Flash memory), an optical fiber, a portablecompact disc read-only memory (CD-ROM), a digital versatile disc (DVD),an optical storage device, a magnetic storage device, or any suitablecombination of the foregoing. In the context of this document, acomputer-readable storage medium may be any tangible medium that cancontain, or store a program for use by or in connection with aninstruction execution system, apparatus, or device.

A computer-readable signal medium may include a propagated data signalwith computer-readable program code embodied therein, for example, inbaseband or as part of a carrier wave. Such a propagated signal may takeany of a variety of forms, including, but not limited to,electro-magnetic, optical, or any suitable combination thereof. Acomputer-readable signal medium may be any computer-readable medium thatis not a computer-readable storage medium and that can communicate,propagate, or transport a program for use by or in connection with aninstruction execution system, apparatus, or device.

Program code embodied on a computer-readable medium may be transmittedusing any appropriate medium, including but not limited to wireless,wireline, optical fiber, cable, RF, etc., or any suitable combination ofthe foregoing. Computer program code for carrying out operations foraspects of the present invention may be written in any combination ofone or more programming languages, including an object orientedprogramming language such as Java™, Smalltalk, C++ or the like andconventional procedural programming languages, such as the “C”programming language or similar programming languages. The program codemay execute entirely on the user's computer, partly on the user'scomputer, as a stand-alone software package, partly on the user'scomputer and partly on a remote computer, or entirely on the remotecomputer or server. In the latter scenario, the remote computer may beconnected to the user's computer through any type of network, includinga local area network (LAN) or a wide area network (WAN), or theconnection may be made to an external computer (for example, through theInternet using an Internet Service Provider).

Aspects of the present invention are described below with reference toflowchart illustrations and/or block diagrams of methods, apparatus(systems), and computer program products according to embodiments of theinvention. It will be understood that each block of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer program instructions. These computer program instructions maybe provided to a processor of a general purpose computer, specialpurpose computer, or other programmable data processing apparatus toproduce a machine, such that the instructions, which execute via theprocessor of the computer, other programmable data processing apparatus,or other devices create means for implementing the functions/actsspecified in the flowchart and/or block diagram block or blocks.

These computer program instructions may also be stored in acomputer-readable medium that can direct a computer, other programmabledata processing apparatus, or other devices to function in a particularmanner, such that the instructions stored in the computer-readablemedium produce an article of manufacture including instructions whichimplement the function/act specified in the flowchart and/or blockdiagram block or blocks.

The computer program instructions may also be loaded onto a computer,other programmable data processing apparatus, or other devices to causea series of operational steps to be performed on the computer, otherprogrammable apparatus or other devices to produce a computerimplemented process such that the instructions which execute on thecomputer or other programmable apparatus provide processes forimplementing the functions/acts specified in the flowchart and/or blockdiagram block or blocks.

For purposes of simplicity and clarity of illustration, elements shownin the figures have not necessarily been drawn to scale. For example,the dimensions of some of the elements may be exaggerated relative toother elements for clarity. Further, where considered appropriate,reference numbers are repeated among the figures to indicatecorresponding, analogous, or like features.

Arrangements described herein relate to correlating source code withsystem dump information. Specifically, when a crash of softwareexecuting on a processing system occurs, a dump file can be created. Thedump file can include, for example, loader information which indicatescurrent versions of the computer programs (hereinafter “programs”)and/or modules executing on the processing system when the crashoccurred, and first failure data capture (FFDC) information. The dumpfile can be received by a software analysis system. Based on the dumpfile, a base version of the programs and/or modules executing on theprocessing system can be identified, as well as maintenance thatpreviously had been applied to the programs or modules. Such informationcan be processed to generate an output file including source codelistings and a listing of maintenance updates currently applied to thesoftware. A report recommending new corrective maintenance to be appliedto the software (e.g., to software modules) also can be generated. Thecorrective maintenance then can be applied to mitigate the risk offuture software crashes from occurring.

FIG. 1 is a block diagram illustrating a flow diagram 100 for analyzinga software error in accordance with one embodiment disclosed within thisspecification. When a crash of software executing on the processingsystem occurs, one or more dump files 102 can be created. The processingsystem can be configured to generate the dump file(s) 102 when such acrash occurs. The dump file 102 can include various information relatedto the software currently loaded on the processing system when the crashoccurs, for example loader information 104 and FFDC information 106. Thedump file 102 also can include various information related to programmanagers, which may be included in the loader information 104 orelsewhere in the dump file(s) 102. As used herein, a “program manager”is software that manages other software, such as a computer program(e.g., an application).

When, or after, the dump file 102 is generated, the dump file can beaccessed, either by the processing system that generated the dump file102 or another suitable processing system, and loaded into a softwareanalysis application configured to perform an analysis of the dump file102. The analysis application can include a variety of analysis modules,for example a first analysis module 108, a second analysis module 112, athird analysis module 116, and a fourth analysis module 122, configuredto process the dump file 102 and generate an output file 120 andrecommended maintenance report 124, as will be described herein.

The first analysis module 108 can be configured to identify a productbaseline and maintenance levels from the loader information 104contained in the dump file 102. The product baseline can indicate a baseversion (or versions) of software modules, and the maintenance levelscan indicate updates that have been applied to the base version(s) ofthe software modules. In this regard, the first analysis module 108 canprocess the memory structures (e.g., control blocks) contained in thedump file 102 (e.g., in the loader information 104) to locate areas thatcontain information about software modules that are loaded andpotentially executing on the processing system when the crash occurs. Asused herein, the term “software module” means a computer program, or aportion of a computer program, and hereinafter will be referred tosimply as “module.”

Based on the analysis of the dump file 102, the first analysis module108 can generate a list file 110 that includes a list of modules andmaintenance levels that have been applied to the modules. Suchinformation can be indicated by the loader information 104, for exampleas entries in a loader domain and a program manager domain. A domain isanalogous to a software class or software subsystem, and comprisesexecutable code and data. The list file 110 can be generated as an XMLfile, or generated using any other suitable file format.

The second analysis module 112 can receive the list file 110 from thefirst analysis module 108, and can extract the FFDC information 106 fromthe dump file 102. The FFDC information 106 can identify failure codes,such as end/termination (abend) codes, and corresponding modules relatedto the software crash. The second analysis module 112 can parse from thelist file 110 any entries for modules that have failure codes or otherproblems (or potential problems) identified in the FFDC information 106,and sort the list file 110 so that such entries are indicated at a topof the listing, thus indicating that these entries have high priority.In this regard, the second analysis module 112 can generate a sortedoutput file 114 from the list file 110. The sorted output file 114 canbe an XML file, or generated using any other suitable file format. Inone arrangement, if the software that crashed is a transaction system,modules running simultaneously on other threads likely would be ofinterest, and can be included in the sorted output file 114. Suchmodules can be accorded high priority in the sorted output file 114.

The third analysis module 116 can access the sorted output file 114,identify entries contained in the sorted output file 114 and, based onthese entries, generate one or more queries to query a service database118 containing source code and listings. More particularly, the queriescan request source code for modules that correspond to the entriescontained in the sorted output file 114, and listings of maintenance,such as program temporary fixes (PTFs), that have been applied to themodules. The third analysis module 116 can receive from the servicedatabase 118 the requested information, and generate an output file 120that includes a list of specific versions of modules indicated in thedump file 102, the source code for such modules, and indicates themaintenance that has been applied to the various modules. The outputfile 120 can be presented to a user, thus allowing the user to view thesource code and maintenance listings for the modules at levels thatcorrespond to those which are indicated by the dump file 102. The outputfile 120 can be presented on a display, in a printout, or in any othersuitable manner.

The fourth analysis module 122 also can access the sorted output file114 to generate a recommended maintenance report 124. In illustration,the fourth analysis module 122 can identify entries contained in thesorted output file 114 and, based on these entries, generate one or morequeries to query a service database 126 containing entries for a changemanagement system. For example, the fourth analysis module 122 can querythe service database 126 to identify the latest available maintenanceupdates (e.g., PTFs) for the modules identified in the sorted outputfile 114. The fourth analysis module 122 can receive from the servicedatabase 126 the information indicating the latest available maintenanceupdates, and compare such maintenance updates to the maintenance updateswhich actually were in use when the dump file 102 was generated, anddetermine whether there are additional maintenance updates identified inthe service database 126 which have not been applied to the modules. Anysuch additional maintenance updates can be indicated in the recommendedmaintenance report 124, and the recommended maintenance report 124 canbe presented to the user. The recommended maintenance report 124 can bepresented on a display, in a printout, or in any other suitable manner.

The user can review the output file 120 and recommended maintenancereport 124 to glean in depth information related to the cause of asoftware crash, as well maintenance recommended for the software whichcrashed, and decide whether to apply such maintenance in order tomitigate the risk of future software crashes.

FIG. 2 is a flow chart illustrating a method 200 of analyzing a softwareerror in accordance with one embodiment disclosed within thisspecification. At step 202, at least one dump file created in responseto a crash of software executing on a processing system can be accessed.At step 204, based on the dump file, a base version of at least onesoftware module that was loaded when the crash occurred can beidentified. At step 206, based on the dump file, maintenance that hasbeen applied to the software module can be identified. At step 208, areport recommending new corrective maintenance to be applied to thesoftware module can be generated via a processor. At step 210, an outputfile can be generated. The output file can include source code for thesoftware module, and can indicate the maintenance that has been appliedto the software module. As noted, the recommended maintenance report andthe output file can be generated by processing a sorted output file inwhich entries for modules that have failure codes or other problems (orpotential problems) identified in the FFDC information are indicated ata top of the listing, thus indicating that these entries have highpriority.

FIG. 3 is a block diagram illustrating a system 300 for analyzing asoftware error in accordance with one embodiment disclosed within thisspecification. The system 300 can include at least one processor 305(e.g., a central processing unit) coupled to memory elements 310 througha system bus 315 or other suitable circuitry. As such, the system 300can store program code within the memory elements 310. The processor 305can execute the program code accessed from the memory elements 310 viathe system bus 315. It should be appreciated that the system 300 can beimplemented in the form of any system including a processor and memorythat is capable of performing the functions and/or operations describedwithin this specification. For example, the system 300 can beimplemented as a computer, a workstation, a mobile computer, a laptopcomputer, tablet computer, a smart phone, a personal digital assistant,an appliance, and so on.

The memory elements 310 can include one or more physical memory devicessuch as, for example, local memory 320 and one or more bulk storagedevices 325. Local memory 320 refers to RAM or other non-persistentmemory device(s) generally used during actual execution of the programcode. The bulk storage device(s) 325 can be implemented as a hard diskdrive (HDD), solid state drive (SSD), or other persistent data storagedevice. The system 300 also can include one or more cache memories (notshown) that provide temporary storage of at least some program code inorder to reduce the number of times program code must be retrieved fromthe bulk storage device 325 during execution.

Input/output (I/O) devices such as a display 330, a pointing device 335and a keyboard 340 can be coupled to the system 300. The I/O devices canbe coupled to the system 300 either directly or through intervening I/Ocontrollers. For example, the display 330 can be coupled to the system300 via a graphics processing unit (GPU), which may be a component ofthe processor 305 or a discrete device. One or more network adapters 345also can be coupled to system 300 to enable system 300 to become coupledto other systems, computer systems, remote printers, and/or remotestorage devices through intervening private or public networks. Modems,cable modems, and Ethernet cards are examples of different types ofnetwork adapters 345 that can be used with system 300.

As pictured in FIG. 3, the memory elements 310 can store a softwareanalysis application 350 configured to perform the processes and methodsdescribed herein. In illustration, the software analysis application 350can include the analysis modules 108, 112, 116, 122 discussed in FIG. 1,and generate the list file 110, the sorted output file 114, the outputfile 120 and the recommended maintenance report 124 also discussed inFIG. 1. Being implemented in the form of executable program code, thesoftware analysis application 350 can be executed by the system 300 and,as such, can be considered part of the system 300. In this regard, thesoftware analysis application 350 is a functional data structure thatimparts functionality when employed as part of the processing system ofFIG. 3.

In one arrangement, the memory elements 310 also can store the dump file102 of FIG. 1. In another arrangement, the system 300 can access thedump file 102 from another system or device. The dump file 102 also is afunction data structure that imparts functionality when processed by thesystem 300.

The flowchart and block diagrams in the Figures illustrate thearchitecture, functionality, and operation of possible implementationsof systems, methods and computer program products according to variousembodiments of the present invention. In this regard, each block in theflowchart or block diagrams may represent a module, segment, or portionof code, which comprises one or more executable instructions forimplementing the specified logical function(s). It should also be notedthat, in some alternative implementations, the functions noted in theblock may occur out of the order noted in the figures. For example, twoblocks shown in succession may, in fact, be executed substantiallyconcurrently, or the blocks may sometimes be executed in the reverseorder, depending upon the functionality involved. It will also be notedthat each block of the block diagrams and/or flowchart illustration, andcombinations of blocks in the block diagrams and/or flowchartillustration, can be implemented by special purpose hardware-basedsystems that perform the specified functions or acts, or combinations ofspecial purpose hardware and computer instructions.

The terminology used herein is for the purpose of describing particularembodiments only and is not intended to be limiting of the invention. Asused herein, the singular forms “a,” “an,” and “the” are intended toinclude the plural forms as well, unless the context clearly indicatesotherwise. It will be further understood that the terms “includes,”“including,” “comprises,” and/or “comprising,” when used in thisspecification, specify the presence of stated features, integers, steps,operations, elements, and/or components, but do not preclude thepresence or addition of one or more other features, integers, steps,operations, elements, components, and/or groups thereof.

Reference throughout this specification to “one embodiment,” “anembodiment,” or similar language means that a particular feature,structure, or characteristic described in connection with the embodimentis included in at least one embodiment disclosed within thisspecification. Thus, appearances of the phrases “in one embodiment,” “inan embodiment,” and similar language throughout this specification may,but do not necessarily, all refer to the same embodiment.

The term “plurality,” as used herein, is defined as two or more thantwo. The term “another,” as used herein, is defined as at least a secondor more. The term “coupled,” as used herein, is defined as connected,whether directly without any intervening elements or indirectly with oneor more intervening elements, unless otherwise indicated. Two elementsalso can be coupled mechanically, electrically, or communicativelylinked through a communication channel, pathway, network, or system. Theterm “and/or” as used herein refers to and encompasses any and allpossible combinations of one or more of the associated listed items. Itwill also be understood that, although the terms first, second, etc. maybe used herein to describe various elements, these elements should notbe limited by these terms, as these terms are only used to distinguishone element from another unless stated otherwise or the contextindicates otherwise.

The term “if” may be construed to mean “when” or “upon” or “in responseto determining” or “in response to detecting,” depending on the context.Similarly, the phrase “if it is determined” or “if [a stated conditionor event] is detected” may be construed to mean “upon determining” or“in response to determining” or “upon detecting [the stated condition orevent]” or “in response to detecting [the stated condition or event],”depending on the context.

The corresponding structures, materials, acts, and equivalents of allmeans or step plus function elements in the claims below are intended toinclude any structure, material, or act for performing the function incombination with other claimed elements as specifically claimed. Thedescription of the embodiments disclosed within this specification havebeen presented for purposes of illustration and description, but are notintended to be exhaustive or limited to the form disclosed. Manymodifications and variations will be apparent to those of ordinary skillin the art without departing from the scope and spirit of theembodiments of the invention. The embodiments were chosen and describedin order to best explain the principles of the invention and thepractical application, and to enable others of ordinary skill in the artto understand the inventive arrangements for various embodiments withvarious modifications as are suited to the particular use contemplated.

What is claimed is:
 1. A method of analyzing a software error, themethod comprising: accessing at least one dump file created in responseto a crash of software executing on a processing system; identifying,based on the dump file, a base version of at least one software modulethat was loaded when the crash occurred; identifying, based on the dumpfile, maintenance that has been applied to the software module; andgenerating, via a processor, a report recommending new correctivemaintenance to be applied to the software module.
 2. The method of claim1, further comprising: generating an output file that comprises sourcecode for the at least one software module, and indicates the maintenancethat has been applied to the at least one software module.
 3. The methodof claim 1, wherein identifying, based on the dump file, the baseversion of the at least one software module that was loaded when thecrash occurred comprises: processing memory structures contained in thedump file to locate areas in the memory structures that containinformation about the at least one software module that was loaded whenthe crash occurred.
 4. The method of claim 3, wherein processing thememory structures contained in the dump file comprises: identifyingentries in a loader domain and a program manager domain.
 5. The methodof claim 1, further comprising: generating a list file comprising a listof entries, at least one of the entries identifying the at least onesoftware module; extracting from the dump file first failure datacapture information; determining that the first failure data captureinformation identifies at least one failure code or problem thatcorresponds to the entry in the list file identifying the at least onesoftware module; and sorting the list file to generate a sorted outputfile indicating the entry identifying the at least one software moduleas having high priority.
 6. The method of claim 5, wherein generatingthe report recommending new corrective maintenance to be applied to theat least one software module comprises: identifying the at least onesoftware module in the sorted output file; receiving from a servicedatabase information indicating a latest available maintenance updatefor the at least one software module; determining whether themaintenance that has been applied to the at least one software moduleincludes the latest available maintenance update; and when themaintenance that has been applied to the at least one software moduledoes not include the latest available maintenance update, indicating thelatest available maintenance update in the report recommending newcorrective maintenance to be applied to the at least one softwaremodule.
 7. The method of claim 5, further comprising: identifying the atleast one software module in the sorted output file; receiving from aservice database source code for the at least one software module and alisting of the maintenance that has been applied to the at least onesoftware module; and generating an output file that comprises the sourcecode for the at least one software module, and indicates the maintenancethat has been applied to the at least one software module.
 8. A systemcomprising: a processor programmed to initiate executable operationscomprising: accessing at least one dump file created in response to acrash of software executing on a processing system; identifying, basedon the dump file, a base version of at least one software module thatwas loaded when the crash occurred; identifying, based on the dump file,maintenance that has been applied to the at least one software module;and generating a report recommending new corrective maintenance to beapplied to the at least one software module.
 9. The system of claim 8,the processor further programmed to initiate executable operationscomprising: generating an output file that comprises source code for theat least one software module, and indicates the maintenance that hasbeen applied to the at least one software module.
 10. The system ofclaim 8, wherein identifying, based on the dump file, the base versionof the at least one software module that was loaded when the crashoccurred comprises: processing memory structures contained in the dumpfile to locate areas in the memory structures that contain informationabout the at least one software module that was loaded when the crashoccurred.
 11. The system of claim 10, wherein processing the memorystructures contained in the dump file comprises: identifying entries ina loader domain and a program manager domain.
 12. The system of claim 8,the processor further programmed to initiate executable operationscomprising: generating a list file comprising a list of entries, atleast one of the entries identifying the at least one software module;extracting from the dump file first failure data capture information;determining that the first failure data capture information identifiesat least one failure code or problem that corresponds to the entry inthe list file identifying the at least one software module; and sortingthe list file to generate a sorted output file indicating the entryidentifying the at least one software module as having high priority.13. The system of claim 12, wherein generating the report recommendingnew corrective maintenance to be applied to the at least one softwaremodule comprises: identifying the at least one software module in thesorted output file; receiving from a service database informationindicating a latest available maintenance update for the at least onesoftware module; determining whether the maintenance that has beenapplied to the at least one software module includes the latestavailable maintenance update; and when the maintenance that has beenapplied to the at least one software module does not include the latestavailable maintenance update, indicating the latest availablemaintenance update in the report recommending new corrective maintenanceto be applied to the at least one software module.
 14. The system ofclaim 12, the processor further programmed to initiate executableoperations comprising: identifying the at least one software module inthe sorted output file; receiving from a service database source codefor the at least one software module and a listing of the maintenancethat has been applied to the at least one software module; andgenerating an output file that comprises the source code for the atleast one software module, and indicates the maintenance that has beenapplied to the at least one software module.
 15. A computer programproduct for analyzing a software error, the computer program productcomprising a computer readable storage medium having program code storedthereon, the program code executable by a processor to perform a methodcomprising: accessing, via the processor, at least one dump file createdin response to a crash of software executing on a processing system;identifying via the processor, based on the dump file, a base version ofat least one software module that was loaded when the crash occurred;identifying via the processor, based on the dump file, maintenance thathas been applied to the at least one software module; and generating,via the processor, a report recommending new corrective maintenance tobe applied to the at least one software module.
 16. The computer programproduct of claim 15, the method further comprising: generating, via theprocessor, an output file that comprises source code for the at leastone software module, and indicates the maintenance that has been appliedto the at least one software module.
 17. The computer program product ofclaim 15, wherein identifying, based on the dump file, the base versionof the at least one software module that was loaded when the crashoccurred comprises: processing memory structures contained in the dumpfile to locate areas in the memory structures that contain informationabout the at least one software module that was loaded when the crashoccurred.
 18. The computer program product of claim 15, the methodfurther comprising: generating, via the processor, a list filecomprising a list of entries, at least one of the entries identifyingthe at least one software module; extracting from the dump file, via theprocessor, first failure data capture information; determining, via theprocessor, that the first failure data capture information identifies atleast one failure code or problem that corresponds to the entry in thelist file identifying the at least one software module; and sorting, viathe processor, the list file to generate a sorted output file indicatingthe entry identifying the at least one software module as having highpriority.
 19. The computer program product of claim 18, whereingenerating the report recommending new corrective maintenance to beapplied to the at least one software module comprises: identifying, viathe processor, the at least one software module in the sorted outputfile; receiving, via the processor, from a service database informationindicating a latest available maintenance update for the at least onesoftware module; determining, via the processor, whether the maintenancethat has been applied to the at least one software module includes thelatest available maintenance update; and when the maintenance that hasbeen applied to the at least one software module does not include thelatest available maintenance update, indicating, via the processor, thelatest available maintenance update in the report recommending newcorrective maintenance to be applied to the at least one softwaremodule.
 20. The computer program product of claim 18, the method furthercomprising: identifying, via the processor, the at least one softwaremodule in the sorted output file; receiving from a service database, viathe processor, source code for the at least one software module and alisting of the maintenance that has been applied to the at least onesoftware module; and generating, via the processor, an output file thatcomprises the source code for the at least one software module, andindicates the maintenance that has been applied to the at least onesoftware module.